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Refund & billing policy

Last updated: November 11, 2026

This policy applies to AI Solo managed-service fees billed by HeyDots. It supplements the Terms of service.

Monthly management fees

Growth and Scale plans are billed monthly in advance. The 90-day initial term is a minimum commitment to monthly invoices during that period. After day 90, billing continues month-to-month until you cancel with 15 days' notice before the next invoice (see Terms).

Refunds

  • Management fees: Monthly management fees are generally non-refundable once the billing period begins, because capacity and production are reserved for your account.
  • One-time add-ons: Paid audits, citation sprints, and setup packages are non-refundable after delivery begins, except where we fail to deliver the scoped work and cannot cure within a reasonable period.
  • Duplicate or erroneous charges: Contact us within 30 days and we will correct verified billing errors.
  • Legacy Founder OS credits: if you use the separate /app product, failed officer jobs may return workspace credits per that product's rules—not this agency policy.

No traffic-lift remedy

We do not offer a money-back guarantee or a management-fee waiver tied to rankings, citations, or traffic. Measurement is described in the Terms: we report the work and the prompt set. Fees already invoiced for a started billing period stay due.

Chargebacks

Please contact us before initiating a chargeback so we can resolve billing questions. Unwarranted chargebacks may result in suspension of service.

Contact

Billing questions: hello@aisolo.xyz.